Talk to your customers at scale, by voice.
Unity Discover runs customer interviews with an AI interviewer. Share one link, and each customer talks to it on their own time. You get ranked themes and quotes, traced to who said them, within days.
Hear the reasons, not just the scores
Scores and surveys tell you what changed. A conversation tells you why. Discover asks each customer follow-up questions the way a good researcher would, so you hear the reasons behind a lost deal, a stalled renewal or a feature nobody uses.
How it works
- Say what you want to learn in a sentence. Discover drafts the discussion guide, and you tune it in plain English.
- Share one link wherever you reach your customers, or invite a named list.
- Each customer talks to the AI interviewer by voice in their browser, whenever suits them, and can pause or stop at any time.
- Interviews are synthesised as they land, into ranked themes and quotes.
Questions teams bring to Discover
- Why are renewals stalling?
- Why did the customers who left decide to go?
- What would make a new feature worth paying for?
- How do customers describe the problem we solve, in their own words?
From interviews to a decision
Every theme links to the moment a named customer said it, so the evidence travels with the finding. Ask questions across every study you have run, and turn the findings into a written report, a one-pager or a slide deck, exported as PDF.
Consent and security
Customers are told they are talking to an AI interviewer and opt in before anything is recorded. Discover runs on the same ISO 27001 and SOC 2 Type II certified platform as Unity Platform, and your interviews are never used to train shared or third-party models. See security.